Welcome to NANA FASHIONS LLC. We are committed to providing high-quality products and attentive service to every customer. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
- Return Conditions
Return requests must be made within 30 days of receipt.
Returned items must be in their original packaging, unused, and intact, including all tags, accessories, and complimentary gifts.
Items that have been used, washed, or damaged are not eligible for return or exchange. - Exchange Conditions
If you wish to exchange an item for the same or a different style, please include exchange details when submitting your return request.
Items for exchange must meet the return conditions. - Return Process
Submit Request: Please contact us via email at service@nanafashions.shop, providing your order number and the reason for the return.
Obtain Return Address: Our return address is: 1821 Davidson Ave, Bronx, NY 10453.
Ship Item Back: Please securely package the eligible item(s) and ship them to the address above.
Refund/Exchange Processing: Upon receipt, we will inspect the returned items. Eligible items will be processed for a refund or exchange shipment within 3-5 business days. - Refund Method and Timeline
Refunds will be issued to the original payment account.
Once we receive the returned items and complete the review, refunds typically appear in your account within 3-5 business days. - Shipping Costs
Returns due to quality issues: Return shipping costs are covered by the company.
Returns not due to quality issues: Shipping costs are the responsibility of the customer. - Important Notes
Please retain your shipping receipt/tracking information in case of issues during transit.
If you have any questions regarding the return/exchange process or refunds, please feel free to contact our customer service team.